If you change your mind after placing an order, you may request a cancellation within 24 hours, provided your order has not yet been packed for dispatch from The SABI fulfilment centre.

To request a cancellation, please contact our Customer Care team - info@thesabi.co

Note, we are a small but mighty team. We aim to respond within 24 hours and will confirm whether cancellation is still possible.

We want you to feel good about your SABI purchase.

Unused and unopened products can be returned within 14 days of receipt, provided they are in their original condition and packaging. Unless an item is faulty or damaged, return shipping is the responsibility of the purchaser.

And if you’ve tried your SABI product and it isn’t right for you, you’re covered by our 30-Day SABI Promise.

Get in touch with us within 30 days of receiving your order and we’ll work with you to make it right - whether that means helping you get more from your product, replacing it, offering credit or, where appropriate, refunding you.

Refunds for gifts can only be issued to the original purchaser.

This policy is in addition to your statutory rights.

We are unable to accept returns for:

• Purchases made through retail partners
  
• Products returned without original packaging
  
• Bundles returned partially (bundles must be returned as a complete set)

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photographic evidence of the damage. We will review and resolve this as quickly as possible.

For returns from the UK and EU, we will issue a refund for the product once the unused goods are received in their original condition. Original shipping costs and return postage are not refunded unless an item arrives damaged or incorrect.