FAQs
Can The Sabi products be used whilst trying to conceive?
Our skincare products have undertaken a product safety assessment by an independent laboratory. This assessment takes into account that the user of a product could be conceiving. All skincare formulations are safe to use during this time.
We highly recommend that unless you know you are definitely NOT pregnant, that you do not consume our infusions. Like with all herbal infusions - our Herbatas can have a strong impact on the body and very little is known about herbal interactions on first trimester pregnancies, due to the ethical and safety issues of testing on pregnant women. We have vetted and approved our ingredients in the current infusion doses and concentrations for new mothers, postpartum, breastfeeding and for the general day to day (except for when pregnant).
Can The Sabi products be used during pregnancy - ACB to double check re skincare
Our skincare products have undertaken a product safety assessment by an independent laboratory. This assessment takes into account that the user of a product could be pregnant. All skincare formulations are safe to use during pregnancy.
We strongly recommend, however, that you do not consume our infusions (also known as Herbatas) during pregnancy. They have been produced specifically for postpartum and everyday cyclical use when a woman is not pregnant.
Can The Sabi products be used during postpartum
Our products have been produced specifically with postpartum in mind. The entire range has been verified by a third-party Obstetrician-Gynaecologist who has confirmed the products are suitable for use during postpartum recovery.
For your peace of mind, if you have any inquiries regarding specific ingredients, please consult your General Practitioner before use.
Are The Sabi products organic?
We are not certified organic by any certification board. If available and effective, we select the organic option but we believe this certification limits the ability of responsible smallholder farmers to sell their products to brands like The Sabi. Certification costs money and isn't always the best option for the farm.
As farmers and food growers ourselves, we are strict with regards to best farming practices but we also understand the practicalities on the ground. We therefore source from providers who follow the best possible practices available to them and the farm, preferably with regenerative farming practices in mind.
Are the products safe to use on babies? ACB to double check re skincare
Our skincare products have undertaken a product safety assessment by an independent laboratory. This assessment takes into account that the user of a product could be a baby. All skincare formulations are 100% natural and safe to use on babies.
You can make a light infusion of our SERENITY Herbata to support in calming your baby from +6 months old; but we do not recommend any other infusion is consumed by children as they have been produced with postpartum and breastfeeding in mind.
Does The Sabi use silicones or parabens?
The Sabi products are free from artificial chemicals, fragrances, preservatives, colourants, petrochemicals, phthalates, silicones, DEA, TEA, sulphates and parabens.
Are The Sabi products 100% natural?
Yes! We are 100% transparent about what goes into our products and can confirm we have been strict with our suppliers; and all ingredients used are from natural origins.
If a product is not suitable for my skin, can I return it?
We want you to be 100% happy with your purchase. If you are not - please review our Returns and Refunds policy.
Does The Sabi test on animals?
Absolutely not. The Sabi is against animal cruelty and does not condone, conduct or commission animal testing on any of its products or ingredients, or by way of any of our laboratories or suppliers. Animal testing within cosmetics was deemed illegal by the European Union in 2009.
Are The Sabi products suitable for vegans?
We are delighted and proud to confirm there are no animal derived products within our product line.
Are The Sabi products clean?
´Clean´ for us means 100% natural ingredients and fragrances; and 100% pure essential oils. It means we can trace the raw ingredients used to produce our products and we hold our suppliers accountable to their claims. It also means our products are free from phthalates, sulphates, synthetic colour and fragrances, parabens, GMOs, mineral oils, petrolatum, propylene glycol, Ethanolamines, Nanoparticles, Toluene, Heavy Metals, Formaldehyde, Triclosan and Triclocarban, Methyl Cellosolve or 2-Methoxyethanol, Methylchloroisothiazolinone and methylisothiazolinone - no syhtnetics or chemical nasties of any kind.
I have very sensitive skin, what do you recommend?
Our products have been Dermatologist tested and approved are suitable for sensitive skin. If you have any questions regarding the ingredients used or have a reaction to our products, please contact our customer service team directly.
Do your products contain nuts?
ACB to add answer once received from provider
Do you use alcohol in your products?
In place of harsh, chemical preservatives we use a little, naturally derived alcohol in its gentlest form and lightest possible dosage to inhibit the growth of unwanted bacteria in our products. We have super sensitive skin ourselves and find this type of alcohol and amount is not problematic or drying to the skin, but individual results may vary.
RETAILERS & PRESS
Where can I buy The Sabi products
Currently we sell our products directly through our website. With time, we will be selling through self-care retailers in the EU and the UK. Watch this space for more information on where we will be stocked.
How can I receive samples?
We are about to develop a sample line - but do not currently have any in stock. If you are a wholesaler and wish to try our products please contact our sales team who will be delighted to send you our wholesale sample kit.
How can I become an authorised retailer of The Sabi?
If you are interested in becoming one of The Sabi´s retailer partners, please contact our sales team who will be delighted to learn more about your business and whether you are a potential partner for The Sabi.
Who can I contact to include The Sabi products in an article, blog or post?
For all press enquiries please contact our press team directly. They would be delighted to hear from you.
SHELF LIFE & USE
How long does the product last once opened?
Each product shelf life can be found on the product box in a symbol with the number of months indicated. We recommend 6 months after opening our products due to their all natural ingredients and natural scent compounds, they are more likely to be sensitive to degradation from improper storage with high temperatures and sun light exposure. If you live in a warm climate, best keep your products in the fridge for added refreshment, shelf life and to maintain the crispness of the all natural perfume of our essential oils.
How long will it take for me to use one product
This depends on the individual, but for skincare we estimate approximately 6-12 weeks depending upon frequency and quantity of use.
For our infusions - if used as recommended, we expect they will be consumed within the month.
DELIVERY
How long will it take for my order to arrive
In Europe, it usually takes between 2-5 working days to receive your order but we can be at the mercy of DHL which might mean varied delivery times during peak periods. Shipping times outside of Europe may vary. You will receive an indication with your order confirmation of approximate shipping times.
What is your returns policy?
If you are unhappy with any product you have purchased, directly from us, we are happy to offer you a full refund or exchange if returned within 28 calendar days of purchase. Please review our RETURNS page for more information
How do I return my order?
Please review our RETURNS page for more information.
I have a missing or wrong product in my order
We are very sorry you are missing or have received the wrong item. We pack all our orders by hand, and if we missed a product or sent you the wrong order - we apologise and want to correct this immediately.
Please contact our customer care team who will arrange for the correct product to be sent free of charge and as a priority delivery. You can reach us via whatsapp on +57 304 641 9330 or email at info@thesabi.co
Where do you deliver to?
We currently deliver across the European Union, to the UK and the US. ACB to check this with chosen logistics provider.
Can I track my order once dispatched?
Once you have submitted your order, we will send you a confirmation email with the tracking information for your purchase. ACB to check this with chosen logistics provider.
How do you deal with sales tax?
Sales tax will be calculated once you select the destination of your order and added automatically at checkout. ACB to check this with chosen logistics provider.
How can I work for The Sabi?
We are always looking for new talent to join our team. Opportunities regularly arise across all areas of the business. Please visit our careers page for current vacancies.
PACKAGING
Is your product packaging recyclable?
We have put a lot of work into making sure our packaging is 96% recyclable.
- Our carton boxes: are recyclable and compostable
- Our glassware: is made from 40% recycled glass and can be recycled. If feasible, we suggest removing the label and lids before recycling.
- Our outer tea packaging in unbleached, recyclable and garden compostable.
- Our tea bags are compostable at industrial compost sites (which some cities offer within their waste collection programs). We are yet to make the tea bags compostable for your back garden - but this is our goal!
Is your product packaging compostable?
Our outer tea packaging is compostable and tea bags are compostable at industrial locations. We are yet to make tea bags compostable for your back garden - but this is our goal.
ORDERS
What do I do if my discount code doesn't work?
If a discount code isn't working, please check:
- The code is being entered exactly as provided
- You are not using more than one code per order
- You haven't used the code before
- The code being used is for the items or value added to your basket
- The expiry date of the offer
If you have any further issues, please contact our customer care team, who will be more than happy to provide further advice or have the order placed manually for you.
My order is not showing on my account.
Your order will only show on your account if, when placing your order, you were signed into your account.
Unfortunately we are not able to transfer orders placed as a guest onto your account.
If you have placed your orders as a guest and need an update regarding your shipment, please contact our customer care team.
I haven't received my order confirmation email.
These emails can sometimes end up in your junk folder - please make sure you check here first. If not, please email our customer care team.
How do I cancel an order?
If you wish to cancel your order please contact our customer care team.
Please let us know as soon as possible. Once your order has been packed we are unable to make any changes to your delivery.
How can I amend my order?
If you wish to amend your order please contact our customer care team.
Please let us know as soon as possible. Once your order has been packed we are unable to make any changes to your delivery.
Where is my order?
Once we receive your order you will receive a confirmation email from our team with tracking information on your delivery.
You can also contact our customer care team who will look into all orders that have not been received within 5 working days. Please note, peak holiday times will take longer for deliveries to arrive.
THE SABI - YOU HAVEN´T ANSWERED MY QUESTION….
Please contact our team via whatsapp (+57 304 641 9330) or email. We would love to hear from you. You will receive an answer from our team within 48 hours.